Return & Exchange Policy — TechCureIndia

# Return & Exchange Policy **Last Updated: September 2024** At TechCureIndia, we pride ourselves on building durable, battle-tested custom computers and supplying authentic components. ### 1. Pre-Delivery Quality Control To ensure complete peace of mind, every customized PC build undergoes a rigorous 48-hour burn-in stress test (comprising CPU load testing, 3D benchmark loops, and memory integrity testing) before dispatch or handover. We ensure that your system arrives in 100% operational condition. ### 2. Custom Built PCs Because custom PC configurations are tailor-made to individual customer hardware choices and custom-tailored loops, completed and verified custom desktop assemblies are non-returnable once accepted. However, every individual component within the build remains fully protected under its respective manufacturer replacement and repair warranty. ### 3. Transit Damage / Dead on Arrival (DOA) In the rare event that a component or system arrives damaged in transit or exhibits a Dead-on-Arrival symptom: - Please notify us within 24 to 48 hours of receiving the shipment. - Provide photos or an unboxing video demonstrating the issue. - Our technical support team in Surat will immediately diagnose the issue and arrange for swift component replacement or repair. ### 4. Warranty & Technical Support If any hardware component encounters issues during its warranty term, TechCureIndia provides end-to-end diagnosis and helps facilitate replacement/repair directly with authorized service centers. For return or warranty queries, contact us at: - **Phone / WhatsApp**: +91 96907 96307 / +91 95126 88068 - **Email**: support@techcureindia.com - **Address**: G-64, Silver Business Point, Utran, Surat - 394105, Gujarat, India